SHIPPING & RETURNS

---

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

You can skip the shipping fees with free local pickup in Salt Lake City, Utah. After placing your order and selecting local pickup at checkout, your order will be prepared. We will send you an email when your order is ready. Shop visits are by appointment only. Please email khaikrepela@hinterlandskis.com to schedule a visit. 

We offer international shipping world wide.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.  Hinterland Skis is not responsible for these charges if they are applied and are your responsibility as the customer.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5-7 days of receiving your shipping confirmation email, please contact us at khaikrepela@hinterlandskis.com with your name and order number, and we will look into it for you.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at khaikrepela@hinterlandskis.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at khaikrepela@hinterlandskis.com

At Hinterland, we take pride in building skis that are crafted to last. Every product is made with the finest materials and meticulous attention to detail. Because of that, we stand behind our craftsmanship with a 5-Year Limited Warranty.

• Duration: Coverage is valid for five (5) years from the original date of purchase.
   
• What’s Covered: This warranty is limited to manufacturing defects in materials and workmanship. If a defect is found within the warranty period, Hinterland will repair or replace the product at our discretion.
   
• What’s Not Covered:
   
  • Normal wear and tear, including cosmetic blemishes, scratches, or chips.
     
  • Damage caused by misuse, abuse, neglect, accidents, or improper storage.
     
  • Modifications or alterations made outside of Hinterland’s production process.
     
  • Products purchased from unauthorized sellers or second-hand.
     

To initiate a warranty claim, please provide:

1. Proof of purchase (receipt or order confirmation).
    
2. Photos of the defect.
    
3. A description of the issue.
    

Claims can be submitted by contacting us at khaikrepela@hinterlandskis.com.

Our skis are built with longevity and performance in mind. While other brands may cut corners, we build without compromise—ensuring that your Hinterland skis are not only fun to ride but made to last season after season.